Privacy Notice

1. Who we are

Slotify is operated by slotify UAE. For personal data processed through the Slotify website and dashboard, slotify UAE is the data controller — we decide why and how your data is used. Businesses listed on Slotify are separate controllers for the customer data they handle in their own systems.

2. Data we collect and why

• Account data (name, email, mobile number, password hash, one-time verification codes) — to create and secure your account and verify your phone number. Legal basis: performance of a contract.
• Business profile data (business name, emirate and area, location pin, services, prices, staff names, photos) — to publish your listing and run bookings. Legal basis: performance of a contract.
• Booking data (appointment date and time, service selected, contact number, notes, status) — to create, confirm, remind and cancel appointments. Legal basis: performance of a contract.
• Messages and reviews (chat between customers and businesses, ratings and review text) — to enable communication and public feedback. Legal basis: performance of a contract and our legitimate interest in trustworthy listings.
• Support messages and AI assistant conversations — to answer questions and improve support. Legal basis: legitimate interests.
• Usage and technical data (device and browser information, IP address, pages viewed, error logs) — for security, fraud prevention, abuse detection and product improvement. Legal basis: legitimate interests.
• Subscription records (plan, status, renewal date, subscription identifiers from our payment provider) — to grant access to paid features. Card details are never collected or stored by us.
• Marketing preferences — to send promotional SMS or WhatsApp campaigns where you have opted in. Legal basis: consent, withdrawable at any time.

3. Who we share data with

• Businesses you book with — your name, contact number and booking details, so they can deliver the service.
• Service providers and subprocessors — hosting and database providers, SMS/WhatsApp messaging providers, AI assistant providers and error monitoring tools, acting on our instructions.
• Payment processor — Stripe processes subscription payments, card details and invoicing on our behalf. Card numbers are handled by Stripe and are never stored on our servers.
• Professional advisers — legal and accounting advisers where needed.
• Authorities — where required by law or to protect our rights.

We do not sell personal data.

4. International transfers

Our hosting, messaging and payment providers may process data outside the UAE. Where that happens we rely on appropriate safeguards such as standard contractual clauses or transfers to countries with an adequate level of protection.

5. Retention

We keep account and business profile data for as long as your account is active. Booking and message history is kept for up to 24 months after the appointment for dispute handling and analytics, and billing records for as long as tax law requires. When data is no longer needed it is deleted or anonymised. Deleting your account removes your profile and contact details.

6. Your rights

Subject to applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (and the GDPR where it applies to you), you can request access to your data, correction, deletion, restriction of processing, a portable copy, or object to processing based on legitimate interests. You can withdraw marketing consent at any time. Contact us through the in-app support chat and we will respond within one month. You also have the right to complain to your data protection authority.

7. Security

We apply appropriate technical and organisational measures, including encryption in transit, hashed credentials, row-level access controls on our database and restricted administrative access. No system is perfectly secure, so please use a strong, unique password.

8. Cookies and local storage

We use essential cookies and browser storage to keep you signed in, remember your session and secure admin access. We do not use advertising cookies. You can clear or block cookies in your browser settings, but the booking flow and dashboard may stop working correctly if essential storage is disabled.

9. Contact

For any privacy question or request, contact slotify UAE through the in-app support chat, including billing-related privacy questions. Details of how our payment processor handles card data are set out in Stripe's privacy policy.