Support
Everything you need to get your booking page running — and how to reach us if you are stuck.
Contact support
Email us and we will reply during UAE business hours (Sunday to Thursday, 9:00–18:00 Asia/Dubai). Include your business name and, if it is about a booking, the booking reference.
Billing, invoices and refunds are handled by slotify UAE support. See our refund policy.
Getting started
- 1Create your owner account and business profile.
- 2Add at least one service with its price and duration.
- 3Set your opening hours (and staff hours if you have a team).
- 4Set your booking rules — minimum notice and how far ahead people can book.
- 5Copy your booking link at /book/your-business and share it.
Frequently asked questions
How do customers book with me?
Share your public booking page link. Customers pick a service, an optional team member, a date and an available time, then enter their name, phone and email. The available times come from your opening hours, staff hours, breaks, time off and existing bookings — so double bookings are blocked on the server.
Does Slotify take a commission on bookings?
No. Slotify charges a flat monthly subscription to business owners and takes no commission on your bookings.
Does Slotify collect payments from my customers?
No. Bookings are recorded as unpaid and you collect payment in store or through your own arrangement. Prices and 5% VAT are calculated on the server so the totals shown are always authoritative.
Do customers get an SMS or WhatsApp confirmation?
Not today. There is no SMS, WhatsApp or email delivery connected, so we never claim a message was sent. Customers see their booking reference on screen and can look the booking up again with that reference and their phone number.
How does a customer manage or cancel a booking?
On the My Bookings page they can sign in with their phone number and password, or look up a single booking using the booking reference shown on the confirmation screen plus the phone number used to book.
Can I take a walk-in or phone booking myself?
Yes. In the Bookings tab of your dashboard you can record a walk-in. It goes through the same availability and pricing checks as a customer booking.
What can staff members see?
Owners and managers see the whole business. Staff members only see their own appointments and cannot change prices, billing or team access.
How do I change my plan or billing details?
Open the Billing tab in your dashboard. Subscriptions are billed by slotify UAE and processed securely by Stripe; the billing portal handles invoices and payment methods.